With the growing importance of digital and the existence of various communication channels, the customer journey is becoming increasingly complex as it moves from multi-channel to omnichannel. Algeria Telecom is addressing this challenge by introducing a new virtual agency as a distribution channel.
This virtual agency is accessible 24/7 from anywhere, offering a comprehensive range of products and services to its customers.
Info
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Category : Interactive virtual environment
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Date : November 20, 2022
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Client : Algérie Télécom